Finding in the Wild | MCSIO Cache Disk Exists, but Stays Empty

Another Citrix issue where everything initially looks correct. You update the environment to VDA 2607. MCS provisions the machine. The write-cache disk is present and correctly attached to the VM. VDA registered. Users can work. Looks good. Except

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Another Citrix issue where everything initially looks correct.

You update the environment to VDA 2607.

MCS provisions the machine.

The write-cache disk is present and correctly attached to the VM.

VDA registered.

Users can work.

Looks good.

Except for one small detail:

👉 The MCSIO write-cache disk stays empty.

The combination matters

Citrix currently documents this issue under PMCS-63379 for this exact combination:

**Windows Server 2019 * VDA 2607 * MCSIO**

The cache disk is successfully attached to the provisioned VM, but is not used as a write-back cache as intended.

The tricky part:

If your upgrade checks only confirm that the cache disk exists, this issue is easy to overlook.

The workaround is almost typically Citrix 😎

On the master image, open the following registry path:

Create an empty registry key named:

Parameters

Yes.

An empty registry key.

Then:

Shut down/reseal the master image → create a new snapshot → update the MCS catalog → restart the machines.

Afterwards, normal user activity should populate the write-back cache disk again.

Why I find this interesting

MCSIO exists specifically to absorb writes through RAM and the temporary cache disk.

Citrix uses the following file as part of this:

mcsdif.vhdx

If the disk is attached but not used, simply looking at the VM configuration is not enough.

My recommendation after a VDA upgrade

With MCSIO, do not check only:

✅ Cache disk attached

Also check:

✅ MCSIO driver present
✅ Cache actually active
✅ mcsdif.vhdx present
✅ Write-cache disk receives writes
✅ Catalog update works

Because:

Disk attached apparently does not automatically mean cache working. 😉

Affected: VDA 2607 + Windows Server 2019 + MCSIO

Citrix issue: PMCS-63379

Author: Manuel Winkel

Manuel Winkel is an IT consultant at Deyda Consulting GmbH, specializing in Citrix, NetScaler ADC, Microsoft infrastructure, and IT security. In his articles, he shares field-tested solutions, technical insights, and practical recommendations for operating modern IT environments securely and reliably.

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