Workaround after Remote Assistance Error

After installing the January 2026 Microsoft security updatesRemote Assistance (msra.exe) no longer works on multiple Windows versions. This directly affects Citrix Director Shadowing, as the generated invite files can no longer be opened on patched systems.

The issue is caused by a security hardening related to CVE-2026-20824 – Windows Remote Assistance Security Feature Bypass Vulnerability. While the fix is technically correct from a security perspective, it currently breaks legitimate Remote Assistance workflows in enterprise environments.

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Migration of Citrix databases

With the latest Citrix Virtual Apps & Desktops (CVAD) LTSR version, older SQL Server versions have been discontinued. If you want to keep your environment stable and supportable, there is no way around migrating the Citrix databases (site, logging, monitoring) to modern SQL servers (2019/2022). Whether cluster, always on or mirroring – the procedure remains essentially the same. In this article, I will show you step by step how to migrate securely.

1. Prerequisites

  • Complete backups of all Citrix databases
  • Backups/VM snapshots of the delivery controllers (DDCs)
  • New SQL Server (Cluster, Always On or Mirror)
  • Same SQL version on Principal and Mirror
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Install new Microsoft Teams (version 2) in Citrix

The New Teams version (sometimes also called Teams 2.0) will become the new standard for Microsoft’s communication platform from July 1, 2024. On October 1, 2024, the Classical Teams client in the VDI context will reach its end of support and, according to the latest news, its end of availability date on July 1, 2025. These end dates have been adjusted several times in recent weeks.

Timeline VDI Clients
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WEM Administration Console – Part 2 (System Optimization, Policies & Profiles and Security)

Current version is Workspace Environment Management 2206.

Workspace Environment Management 2206

In the following I will give an insight into the menu items System Optimization, Policies & Profiles and Security.

System Optimization, Policies & Profiles and Security

System Optimization

These settings are used to reduce resource usage on the host. They are used to free up resources and make them available for other applications, thereby increasing the user density per host.

While the System Optimization settings are machine-based and apply to all user sessions of a machine, the Process Optimization under CPU Management is user-based.

That is, when a process triggers CPU Spike Protection in user A’s session, the event is recorded and limited for user A only. When user B starts the same process, the behavior of process optimization is determined only by process triggers in user B’s session.

System Optimization CPU Management Memory Management I/O Management Fast Logoff Citrix Optimizer Multi-session Optimization
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WEM Administration Console – Part 1 (Actions, Filters & Assignments)

Current version is Workspace Environment Management 2206.

Workspace Environment Management 2206

Known problems

  • When VUEMRSAV.exe is used to display results on actions applied through an action group for the current user, the Applied Actions tab may display the wrong source of actions. [WEM – 20002]
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